Refund Policy
Last updated: September 1, 2026
1. 30-day money-back guarantee
TaxTrack 1099 is operated by Frank Chandler. We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with the Service, you can request a full refund within 30 days of your order date. This applies to both the one-time Full Access purchase and the Premium subscription.
2. How to request a refund
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders, and Paddle handles refunds on our behalf. To request a refund, visit paddle.net and use the purchase lookup with the email address on your order, or reply to your Paddle order receipt email. You can also contact us through the support address listed inside your account and we will process the request with Paddle for you.
3. Subscription cancellations
Cancelling a Premium subscription stops future billing; your access continues until the end of the current billing period. Cancellation on its own does not refund past charges — if you also want a refund for a recent charge, request it within the 30-day window described above.
4. After a refund
Approved refunds are returned to your original payment method by Paddle, typically within 5 to 10 business days depending on your bank. When a refund is issued, the paid plan associated with the purchase is removed from your account; your account and any data you entered remain available to you.
5. Questions
Questions about this policy can be sent to the support address listed inside your account. This policy works alongside our Terms and Conditions and Privacy Policy.
Related: Terms and Conditions and Privacy Policy.